Effective date: July 12, 2026 · Last updated: July 12, 2026
This Refund Policy explains how refunds are handled for purchases of E-Light Pro subscriptions across iOS, Android, macOS and Windows. Our goal is to provide a fair and transparent refund process while complying with the policies of the platform through which your purchase was made.
Subscriptions purchased through the Apple App Store (including iPhone, iPad and the Mac App Store) are billed and managed by Apple.
Refund requests must be submitted directly through Apple and are subject to Apple's refund policies and decisions.
Because Apple processes these payments, E-Light cannot issue or approve refunds for Apple purchases.
Subscriptions purchased through Google Play are billed and managed by Google.
Refund requests must be submitted through Google Play and are subject to Google's refund policies.
E-Light cannot directly issue refunds for purchases processed by Google Play.
Subscriptions for the Windows version of E-Light are processed securely by Paddle, our payment provider.
If you believe you are entitled to a refund, please contact support@elight.app.
Please include your order number, the email address used for the purchase, and a brief explanation of your request.
Eligible refunds are considered in accordance with applicable consumer protection laws and Paddle's payment processing requirements.
Cancelling a subscription prevents future renewals. Cancellation does not automatically refund payments that have already been processed.
You can continue using your subscription until the end of the current billing period unless a refund is approved.
Questions about this Refund Policy: support@elight.app
Mohamed Mubarak, operating as E-Light — Hurghada, Red Sea Governorate, Egypt.